FAQ

Where are you located?

S Y L F A A E is located in Melbourne (aka Narrm), on Boon Wurrung Country.

Do you ship internationally?

At this time I only ship Australia-wide.

Do you accept custom-made orders?

Unfortunately custom orders are not accepted.
I do however offer our existing ring styles in any size, and am open to requests for specific gem combinations for pieces with stones.

These options will be made-to-order for you, so please allow a few weeks for your piece to be made from scratch if this is the case. Gem requests will be on a case-by-case basis and will be dependent on stock available.

Do you sell at any markets?

I do! I don't do it regularly, but I usually attend a couple of markets each year. I usually announce when this will be in my Instagram bio and on the banner of my website. I sell all of the styles listed online there, as well as a few exclusive one-off pieces and samples not listed online.

I try to be as covid-safe as possible at each market I attend - I always wear a k95 mask, and hand sanitiser is provided at my stall and must be used before handling pieces. Community health is a high priority for me.

I will be at the following markets this year:

• Saturday 19 October •
Emu Plains Market, Emu Plains Reserve
(54 Coolart Road Balnarring 3926),
9am - 2pm and $5 parking

• Sunday 20 October •
Trust Makers Market, Rippon Lea Estate
(192 Hotham Street Elsternwick 3185),
10am - 3pm and gold coin entry

I will be having a special market promo - 10% most pieces, as well as discounted samples and one of a kind pieces not available on the website 🌟

What are your Sustainable Practices?

It is incredibly important to me to implement highly sustainable and and ethical practices as part of the framework of S Y L F A A E. Please see the "Sustainability" section on the website for a detailed explanation of my business ethos.

Do you accept returns?

As all pieces are of a bespoke nature, all sales are final, so please be absolutely sure about your purchase. Please see the "T&Cs" section on the website for a more detailed explanation of this. If you have any further questions or need any additional information, please do not hesitate to get in contact.

Where does the word S Y L F A A E come from?

I wanted to create a distinctive name that embodies the essence of the jewellery I create - enchanting, ethereal and grounded in nature.

After researching different words and their roots, as well as playing around with creating my own names, I ended up combining the words "sylph" and "fae" (see their definitions below), along with integrating some phonetic elements of my own name (Sophie) and "silver" - giving the unique amalgamation that became SYLFAAE (pronounced "sill-fay").

Sylph: an imaginary spirit of the air, derived from the Latin words "sylvestris" (woodland) and "nympha" (nymph)

Fae: beautiful mythical winged beings, with magical abilities

Can I wear my jewellery in water?

I don't reccomend that your pieces be worn in water, as it can cause the silver to tarnish (become discoloured and dull).

Moisture and direct sunlight are the two main factors that lead to tarnishing, so I reccomend you store your jewellery in a dark, dry place when not wearing them.

I have more information about how to care for your pieces in the "Product Care" section of my website, which details how to keep your jewellery as shiny and pristine as possible 🌟

✦

Please keep an eye on S Y L F A A E 's instagram (@sylfaae), and on the top banner of the website for any updates.

✦

Subscribe to my Newsletter 🖤